Policies, Terms and Conditions
Store Policy
Asena Inc. (the “Company,” “we,” “us,” or “our”) is the operator of this online store, which designs, markets, and sells high-quality swimwear products to customers worldwide.
By accessing or using our website, purchasing our products, or engaging with our services, you agree to the terms outlined in this policy.
Product Descriptions & Pricing
We make every effort to ensure our product descriptions, images, and pricing are accurate and up to date. However, we reserve the right to correct any errors, inaccuracies, or omissions at any time, whether related to pricing, descriptions, or availability, and to cancel or refuse any orders placed for products listed incorrectly. Products may also be modified or discontinued without notice.
Shipping
Shipping costs and delivery times vary depending on your location and the selected shipping method.
We are not responsible for delays caused by the carrier, customs clearance, or incorrect shipping information provided at checkout.
Customs, Duties & Taxes
International orders may be subject to import duties and taxes, which are levied once a shipment reaches your country. These fees are the responsibility of the customer. We are not responsible for any delays caused by customs.
Lost or Stolen Packages
We are not responsible for packages lost or stolen after delivery has been confirmed by the carrier. Please ensure the shipping address provided is secure.
Returns & Exchanges
Due to sanitary reasons, swim bottoms are final sale and cannot be returned or exchanged.
We accept returns on eligible items within seven (7) days of delivery, provided they meet all return requirements. Items must be unworn, unwashed, and in their original condition, with all original tags and hygiene liners intact, and returned neatly folded in the original packaging. Returned items must also be free of any stains, including makeup, body oils, or lotions. We reserve the right to refuse any return that does not meet these conditions.
Exchanges are only available for sizing issues or items that arrive damaged. To request an exchange, please email us at info@asenashop.com within 7 days of receiving your order and include your order number, reason for exchange, and clear photos of the item. If approved, exchanges will be issued as store credit.
Refunds will be processed as store credit once eligible returns are received and inspected. Please allow up to 10 business days for refund processing. Items returned outside of these guidelines will be rejected and sent back to the sender.
Final Sale Items
For hygiene reasons, certain items (e.g. sale items, or opened hygiene seals) may be marked as final sale and are not eligible for return or exchange. These items will be clearly identified at the time of purchase.
Faulty Items
If you receive a faulty or damaged item, please email clear photos of the product to info@asenashop.com so we can review and assist you as quickly as possible.
Order Processing & Confirmation
All orders are subject to acceptance and availability. All orders are processed within 1–3 business days, excluding weekends and holidays. Once your order is shipped, you will receive a confirmation email with tracking details. We reserve the right to cancel or limit the order for any reason, including suspected fraud, supply limits, or errors in pricing or product information.
TERMS AND CONDITIONS
Terms & Conditions
Welcome to Asena! Our website and services are provided to you subject to the following terms and conditions. By using our website and services, you agree to be bound by these terms and conditions. If you do not agree to these terms and conditions [or the privacy policy], you must not access or use the website.
Use of Our Website
The security of your personal information is very important to us. We use physical, electronic, and administrative measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. The safety and security of your information also depends on you. Users are responsible for obtaining their own access to the Website. Users are required to ensure that all persons who access the Website through a user's internet connection are aware of these Terms and Conditions and comply with them. The Website, including content or areas of the Website, may require user registration. It is a condition of your use of the Website that all the information you provide on the Website is correct, current, and complete. Unfortunately, the transmission of information via the Internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.
Product Descriptions and Pricing
We make every effort to ensure that our product descriptions and prices are accurate and up-to-date. However, we reserve the right to modify or discontinue products at any time without notice. We also reserve the right to correct any errors in product descriptions or pricing, and to refuse or cancel any orders placed for products with incorrect descriptions or prices.
Limitation of Liability
Except where such exclusions are prohibited by law, under no circumstance will Asena its affiliates, officers, employees, agents, and service providers be liable for negligence and/or for any direct, indirect, incidental, special, or consequential or punitive damages arising out of or in connection with your use of our website or services. This includes, but is not limited to, damages for personal injury, emotional distress, loss of profits, loss of goodwill, data use, loss of data, or other intangible losses, even if Asena has been advised of the possibility of such damages.
Indemnification
You agree to indemnify and hold Asena and its officers, directors, employees, and agents harmless from any and all claims, demands, losses, liabilities, and expenses (including attorneys' fees) arising out of or in connection with your use of our website or services, your violation of these terms and conditions, or your violation of any rights of another. To the maximum extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Asena and its parent, subsidiaries, affiliates, and their respective directors, officers, employees, agents, service providers, contractors, licensors, suppliers, successors, and assigns
from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable legal fees) arising out of or relating to your breach of these Terms and Conditions or your use of the Website, including, but not limited to, your User Submissions, third-party sites, any use of the Website's content, services, and products other than as expressly authorized in these Terms and Conditions.
Governing Law
These terms and conditions shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada, without regard to its conflict of laws provisions [and notwithstanding your residence or physical location].
Changes to These Terms and Conditions
We reserve the right to modify or update these terms and conditions at any time without notice. You agree to periodically review the terms and conditions in order to be aware of such changes and your continued use of our website or services following any changes to these terms and
conditions constitutes your acceptance of such changes.
Thank you for choosing Asena
PRIVACY POLICY
INTRODUCTION
Asena Inc. and our affiliates and subsidiaries (the "Company" or "We") respect your privacy and are committed to protecting it by complying with this policy.
This policy describes:
· How we collect, use, disclose, and protect the personal information of our customers and website users ("you").
· Describes the types of information we may collect from you or that you may provide when you visit the website https://asenashop.com/ (our "Website").
· Our practices for collecting, using, maintaining, protecting, and disclosing that information.
We will only use your personal information in accordance with this policy unless otherwise required by applicable law. We take steps to ensure that the personal information that we collect about you is adequate, relevant, not excessive, and used for limited purposes.
Privacy laws in Canada generally define "personal information" as any information about an identifiable individual, which includes information that can be used on its own or with other information to identify, contact, or locate a single person.
This policy applies to information we collect, use, or disclose about you:
· On this Website;
· In email, text, and other electronic messages between you and this Website;
· When you interact with our advertising and applications on third-party websites and services if those applications or advertising include links to this policy
The Website may include links to third-party websites, plug-ins, services, social networks, or applications. Clicking on those links or enabling those connections may allow the third party to collect or share data about you. If you follow a link to a third-party website or engage a third-party plugin, please note that these third parties have their own privacy policies and we do not accept any responsibility or liability for these policies. We do not control these third-party websites, and we encourage you to read the privacy policy of every website you visit.
This policy DOES NOT apply to information that:
· We collect offline or through any other means, including on any other Company or third-party website including our affiliates and subsidiaries; and
· You provide to or is collected by any third party including our affiliates and subsidiaries, through any application or content (including advertising) that may link to or be accessible from the Website.
If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you indicate that you understand, accept, and consent to the practices described in this policy.
This policy may change from time to time. If we make material changes to how we treat our users' personal information, we will notify you through a notice on the Website home page. Your continued use of this Website after we make changes indicates that you accept and consent to those changes, so please check the policy periodically for updates.
INFORMATION WE COLLECT ABOUT YOU
· We collect and use several types of information from and about you, including: Personal information, that we can reasonably use to directly or indirectly identify you, such as your name, mailing address, e-mail address, telephone number, Internet protocol (IP) address used to connect your computer to the Internet, user name or other similar identifier, billing and account information, and any other identifier we may use to contact you ("personal information").
· We provide an opportunity for any user to unsubscribe from our [marketing or other program] an ongoing basis by using the unsubscribe mechanism at the bottom of our e-mails.
· Business-related information, namely information that related to your business duties, including:
o title;
o duties;
o business address;
o business email address; and
o business telephone number.
· Non-personal information, that does not directly or indirectly reveal your identity or directly relate to an identifiable individual, such as demographic information, or statistical or aggregated information. Statistical or aggregated data does not directly identify a specific person, but we may derive non-personal statistical or aggregated data from personal information. For example, we may aggregate personal information to calculate the percentage of users accessing a specific Website feature.
· Technical information, including your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, or information about your internet connection, the equipment you use to access our Website, and usage details.
· Non-personal details about your Website interactions, including the full Uniform Resource Locators (URLs), clickstream to, through and from our Website (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, or any phone number used to call our customer service number.
HOW WE COLLECT INFORMATION ABOUT YOU
We use different methods to collect your information, including through:
· Direct interactions with you when you provide it to us, for example, by filling in forms or corresponding with us by phone, email, or otherwise.
· Automated technologies or interactions, as you navigate through our Website. Information collected automatically may include usage details, IP addresses, and information collected through cookies.
HOW WE USE YOUR INFORMATION
We use information that we collect about you or that you provide to us, including any personal information:
· To present our Website and its contents to you;
· To provide you with information, products, or services that you request from us;
· To fulfill the purposes for which you provided the information or that were described when it was collected, or any other purpose for which you provide it;
· To carry out our obligations and enforce our rights arising from any contracts with you, including for billing and collection or to comply with legal requirements;
· To notify you about changes to our Website or any products or services we offer or provide though it; and
· To improve our Website, products or services, marketing, or customer relationships and experiences.
We may use the information we have collected from you to enable us to display advertisements to our advertisers' target audiences. Even though we do not disclose your personal information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria.
TRANSFERRING YOUR PERSONAL INFORMATION
We may transfer personal information that we collect or that you provide as described in this policy to contractors, service providers, and other third parties we use to support our business (such as analytics and search engine providers that assist us with Website improvement and optimization) and who are contractually obligated to keep personal information confidential, use it only for the purposes for which we disclose it to them, and to process the personal information with the same standards set out in this policy.
DATA SECURITY
The security of your personal information is very important to us. We use physical, electronic, and administrative measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure.
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Unfortunately, the transmission of information via the Internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.
DATA RETENTION
Except as otherwise permitted or required by applicable law or regulation, we will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Under some circumstances we may anonymize your personal information so that it can no longer be associated with you. We reserve the right to use such anonymous and de-identified data for any legitimate business purpose without further notice to you or your consent.
Returns & Exchanges
Due to sanitary reasons, swim bottoms and one pieces cannot be returned or exchanged once the hygiene label has been removed or altered.
We accept returns on eligible items within 7 days of delivery, as long as they meet our return requirements. All items must be unworn, unwashed, with original tags and hygiene liners intact, and returned in their original packaging. Items must be free of any stains, including makeup, body oils, or lotions. We reserve the right to refuse any return that does not meet these conditions.
Exchanges are only available for sizing issues or items that arrive damaged. To request an exchange, please contact us here within 7 days of receiving your order, and include your order number, reason for the exchange, and clear photos. If approved, your exchange will be issued as store credit.
Item Condition Requirements:
· Must be unused and in original condition
· All original tags and hygiene liners must be intact
· No signs of wear, washing, or damage
· No stains from lotions, oils, or makeup
· Returned neatly folded in original packaging
Returns that do not follow these guidelines will be rejected and returned to the sender.